Refunds, Returns & Cancellations
Clear Guidance for Custom Display Products
Many Harvest Display Company products are custom printed, made to order, or produced specifically for each customer. Because of that, returns, refunds and cancellations are handled differently than standard retail goods.
Important:
Please review sizing, artwork, spelling, colours, logos, package contents and product details carefully before approving your order.
Returns for Defective Products
If you believe your product has a manufacturing defect, contact us within 14 days of receipt so our team can review the issue. Please include your name, order number, a clear description of the issue and digital photos showing the defect.
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Send clear photos
Include digital images showing the issue, along with your order number and a clear description of the problem.
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We review the issue
Many concerns can be reviewed by email. If needed, we may request the item be returned for inspection.
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Resolution if verified
If a manufacturing fault is confirmed, we will review the appropriate replacement or resolution.
Returns of Non-Defective Products
Harvest Display Company generally cannot accept returns of non-defective products, including customized products and stock-design items that are printed or produced when ordered.
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Made for your order
Many products are produced specifically for the customer and are not held as resalable inventory.
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Not typically restockable
Non-defective made-to-order items usually cannot be returned, exchanged or restocked for resale.
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Check before production
Review proofs, templates, uploaded artwork, sizing, package contents and order details carefully before approval.
Refunds Before Production
If you place an order and quickly decide not to proceed, contact us immediately. A full refund may be available within the one-hour cancellation window before production begins.
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One-hour window
Cancellation requests should be made within one hour of purchase for stock designs or within one hour of proof approval for customized designs.
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Contact quickly
If you have doubts or need edits, contact our team immediately so changes can be reviewed before production starts.
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After production begins
Once the product enters production, cancellation or refund options may no longer be available.
Cancellations After the Initial Window
If a cancellation request is made after the one-hour full-refund window but before production begins, a cancellation charge may apply. Once production has started, the order is generally no longer eligible for cancellation.
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Before production
If production has not started, we will review whether cancellation is still possible.
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Possible cancellation charge
A cancellation charge of up to 35% may apply when cancellation is requested after the initial one-hour full-refund window.
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After production starts
Because custom products are produced to order, cancellation may not be available after production begins.
Before Approving Your Order
To reduce the chance of errors or dissatisfaction, please carefully review the following before approving a proof or placing an order.
- Text: Check spelling, font, size, punctuation and placement.
- Sizes: Confirm product size, tent size, banner dimensions, sign dimensions, table cover size and hardware compatibility.
- Artwork: Make sure your submitted logo or artwork is high enough quality for print.
- Colours: Printed colours may vary slightly between materials, screens and production methods.
- Proofs: Review all proofs, templates, uploaded artwork and layout details before production begins.
- Package contents: Confirm the products included in your package before approving production.
